pattern-lines
Refund Policy

Refund Policy you should know

???? Refund Policy

SenangCRMPro

Last Updated: 22/04/2026

1. Introduction

This Refund Policy outlines the terms under which refunds may be issued for subscriptions and services provided by SenangCRMPro (“we”, “our”, or “us”).

By subscribing to our platform, you agree to this Refund Policy.

2. Subscription Model

SenangCRMPro operates on a subscription-based model, including:

  • Monthly plans
  • Annual plans
  • Free trial (if applicable)

All payments are billed in advance.

3. General Refund Policy

❌ No Refund Policy (Standard)

As a general rule:

  • All payments made are non-refundable
  • This includes:
    • Subscription fees
    • Add-ons
    • Setup fees

4. Exceptions (Eligible for Refund)

Refunds may be considered under the following conditions:

4.1 Duplicate Payment

  • If you were charged more than once for the same subscription

4.2 Billing Error

  • Incorrect amount charged due to system error

4.3 Service Failure

  • Platform is unavailable for an extended period due to system fault (subject to internal review)

4.4 Trial Mischarge

  • Charged during a valid free trial period

???? All refund requests are subject to verification and approval.

5. Refund Request Process

To request a refund:

  1. Email us at: support@senangcrmpro.com
  2. Provide:
    • Account details
    • Payment proof
    • Reason for request

Processing Time:

  • Requests will be reviewed within 5–10 business days
  • Approved refunds will be processed within 7–14 business days

6. Cancellation Policy

You may cancel your subscription at any time.

However:

  • Cancellation will take effect at the end of the billing cycle
  • No partial refunds for unused time

7. Downgrade Policy

If you downgrade your plan:

  • Changes will apply in the next billing cycle
  • No refunds for previous higher-tier usage

8. Chargebacks

If you initiate a chargeback:

  • Your account may be suspended or terminated
  • Future access may be restricted

We strongly recommend contacting us first before raising disputes.

9. Promotional & Discounted Plans

  • Plans purchased under promotions or discounts are non-refundable
  • Special offers may have separate terms

10. Changes to This Policy

We may update this Refund Policy from time to time.
Changes will be effective once published on our platform.

11. Contact Us

For any refund-related inquiries:

???? Email: gctech@goldcheers.com.my
???? Website: www.senangcrmpro.com